Appointment Policy
– We operate primarily by appointment, however emergencies do occasionally happen and shall always receive top priority. Please know that we do value your time, and sincerely do our best to see each client and pet in a timely fashion.

– In some situations, a pet owner will call with an emergency that we know is beyond our ability to care for at that time. Because we don’t want your pet to suffer any harm by delaying treatment, if this is the case, we will refer you to one of several veterinary emergency hospitals in the area.

– For your convenience, drop-off appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments, or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.

– For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We require that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, and cash.